| 发明名称 |
SYSTEM AND METHOD FOR DRIVING A VIRTUAL VIEW OF AGENTS IN A CONTACT CENTER |
| 摘要 |
A system for driving a virtual view of agents of a contact center is provided. The system includes a monitoring module for monitoring and detecting a breach in threshold associated with at least one key performance indicator of at least one agent from a plurality of agents. The system further includes a ranking module for calculating a rank of at least one agent among the plurality of agents based on predefined rules. The system further includes a driving module for driving a display of the virtual view of the plurality of agents based on the calculated rank of the at least one agent. |
| 申请公布号 |
US2015181038(A1) |
申请公布日期 |
2015.06.25 |
| 申请号 |
US201314135945 |
申请日期 |
2013.12.20 |
| 申请人 |
Avaya Inc. |
发明人 |
Fox Ronan;Burke Sean;Morris Tommy;Gibson Ruth |
| 分类号 |
H04M3/51;G06Q10/06 |
主分类号 |
H04M3/51 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A virtual view driving system for driving a virtual view of agents in a contact center, comprising:
a monitoring module for monitoring and detecting a breach in a threshold value associated with at least one key performance indicator of at least one agent from a plurality of agents; a ranking module for calculating rank of at least one agent among the plurality of agents based on predefined rules; and a driving module for driving a display of the virtual view of the plurality of agents based on the calculated rank of the at least one agent. |
| 地址 |
Basking Ridge NJ US |
