Consumer Progress Monitoring

摘要

Methods and a system for consumer progress monitoring are provided. A third-party consumer application executing on a Self-Service Terminal (SST) is monitored, without modifying the third-party consumer application, for progress updates. The progress updates are sent to a server and pushed to a device of clerk for monitoring a communication session between a consumer operating the SST and a host system.

主权项

1. A method of monitoring progress of a customer at a Self-Service Terminal (SST), the method comprising:
monitoring an application executing on the SST without having communication with that application; deducing a state of the application; and communicating the deduced state of the application to a monitoring device.