DEVICE CONTROL METHOD AND COMPUTER-READABLE RECORDING MEDIUM

摘要

A method in a communication system in the present disclosure includes: receiving a first access from the information apparatus which starts a first application for a telephone conversation function; transmitting an identifier and a confirmation destination address to the information apparatus in response to the first access; receiving an instruction to the information apparatus from the information processing apparatus; receiving a second access using the confirmation destination address from the information apparatus; transmitting the instruction to the information apparatus in response to the second access; and when it is judged that the instruction instructs the information apparatus to start the second application for providing a camera function, causing the information apparatus to continue the telephone conversation process, to start the second application without involving a user operation, receiving image information captured using the camera function from the information apparatus, and forwarding the image information to the information processing apparatus.

主权项

1. A device control method in a communication system connectable via a network to an information apparatus of a user and to an information processing apparatus of a service center, the information apparatus being equipped with a first application for providing a telephone conversation function and a second application for providing a camera function, the device control method comprising:
receiving a first access from the information apparatus based on a telephone conversation instruction at the information apparatus, the telephone conversation instruction instructing a telephone conversation with the information processing apparatus, the information apparatus starting the first application to execute a telephone conversation process with the information processing apparatus based on the telephone conversation instruction, an identifier, which identifies the information apparatus, being assigned to the information apparatus by the first access; transmitting the identifier and a confirmation destination address to the information apparatus in response to the first access, the confirmation destination address being for confirming an instruction from the information processing apparatus to the information apparatus; receiving from the information processing apparatus the instruction to the information apparatus in association with the identifier; receiving from the information apparatus a second access using the confirmation destination address in association with the identifier; transmitting the instruction to the information apparatus corresponding to the identifier, to the information apparatus in response to the second access; and when it is judged at the information apparatus that the transmitted instruction instructs the information apparatus to start the second application, causing the information apparatus to continue the telephone conversation process using the first application and to start the second application without involving a user operation at the information apparatus, receiving from the information apparatus image information captured by the information apparatus using the camera function provided by the second application, and forwarding the image information to the information processing apparatus.