| 主权项 |
1. An apparatus comprising:
a communications module that establishes a telephonic connection between a customer service representative of a company and a customer through an electronic device of the customer; an identification module that receives an identifier, the identifier alerting one or more of the customer service representative and a computer system of the company that the customer has a customer profile, the customer profile comprising information to identify the customer, the identifier received in conjunction with the telephonic connection, the customer profile stored previous to the telephonic connection; an ID request module that sends a request to the customer to provide identifying information via the electronic device of the customer, wherein the identifying information is input to the electronic device by the customer using an electronic, non-verbal technique; and an ID confirmation module that receives an identification confirmation in response to the identifying information input by the customer matching the information to identify the customer in the customer profile, wherein at least a portion of said modules comprise one or more of hardware and executable code, the executable code stored on one or more non-transitory, tangible computer readable storage media. |
