Monitoring and overriding features for telephone service system

摘要

A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method determine a redirecting number from which the incoming call was forwarded. The system and method then initiates a second call to the user and a voice path is established connecting the forwarded call to the second call. Thereafter, the user is notified, for example, with a distinct ring at the user's telephone, of the option that the user may monitor and override the forwarded call. The system and method can also execute procedures to actuate the options elected by the user.

主权项

1. A computer implemented method for handling an incoming call from a calling party to a user, comprising:
receiving the incoming call; forwarding the incoming call as a forwarded call to a remote service system; determining, with a bridge and control component, a redirecting number to which the incoming call was forwarded, where the bridge and control component is located between the remote service system to which the incoming call was forwarded and a serving switch; establishing a one-way voice path connecting the forwarded call to the user; and notifying the user that the user may monitor the forwarded call; wherein the notifying the user comprises sending a distinct ring from the serving switch to the user; wherein the one-way voice path is established using digital signal processing; wherein the determining of the redirecting number is accomplished independent of the serving switch.