Mining Forums for Solutions to Questions

摘要

An approach is provided for mining threaded online discussions. In the approach, performed by an information handling system, a natural language processing (NLP) analysis is performed on threaded discussions pertaining to a given topic. The analysis is performed across multiple web sites with each of the web sites including one or more threaded discussions. The analysis results in harvested discussions pertaining to the topic. The harvested discussions are correlated and a question is identified from the harvested discussions. A set of candidate answers is also identified from the harvested discussions, with one of the candidate answers being selected as the most likely answer to the identified question.

主权项

1. A method, in an information handling system comprising a processor and a memory, of mining threaded online discussions, the method comprising:
performing, by the information handling system, a natural language processing (NLP) analysis of one or more threaded discussions pertaining to a given topic, wherein the analysis is performed across one ore more web sites with each of the web sites including one or more of the threaded discussions, wherein the analysis results in a plurality of harvested discussions; correlating the plurality of harvested discussions across a plurality of threads from the one or more web sites, identifying a question from the harvested discussions; and identifying a plurality of candidate answers from the harvested discussions, wherein each of the plurality of candidate answers pertain to the identified question.