| 主权项 |
1. A computer implemented method for identifying trends associated with deployed devices in a community, the method comprising:
gathering data from multiple social media sources, including gathering data related to issues that users are experiencing related to the use of a deployed device, wherein gathering data includes scraping social media sources, including scraping blogs, forums and other social interaction sites for posts that indicate an issue with a deployed device; and wherein gathering data further includes scraping threads from a social media source to identify question/answer pairs; identifying trending data based at least in part on an analysis of the gathered data; classifying the trending data into categories; measuring data similarity between the trending data in a respective category to create groups; reporting groups and information related to issues associated with a given group including reporting, for a given issue that is identified as trending, top-ranked answers as a potential solution to the trending issue and reporting an issue to a customer that is an owner of a deployed device. |
