发明名称 SYSTEM AND METHOD OF IMPROVING CONTACT CENTER SUPERVISOR DECISION MAKING
摘要 <p>Various embodiments of systems and methods for facilitating decision making in a business operation are described herein. In an embodiment, the method involves receiving a first set of data representing predefined optimal performance factors of the business operation and generating a performance baseline based on an aggregate of the optimal performance factors. Further, the method involves receiving, in real-time, a second set of data representing performance measures initiated by a plurality of entities and predicting a potential business performance based on analyzing a collective impact of the initiated performance measures on a current business performance. In another aspect, the method involves comparing the predicted business performance with the generated performance baseline and providing a recommendation on the initiated performance measures based on the comparison.</p>
申请公布号 IN2143MU2013(A) 申请公布日期 2015.06.05
申请号 IN2013MU02143 申请日期 2013.06.25
申请人 AVAYA INC 发明人 O'CONNOR NEIL;ARCY, PAUL D';MCCORMACK, TONY
分类号 G06Q10/06 主分类号 G06Q10/06
代理机构 代理人
主权项
地址