INFORMATION PROCESSING APPARATUS, SYSTEM, AND CONTROL METHOD FOR INFORMATION PROCESSING APPARATUS

摘要

An HTTP relay server determines whether a communication partner device is a supporting device or a supported device, using a device management table. Further, the HTTP relay server determines a state of a state (used or unused) of a URI indicating an area where support data are temporarily stored, and a device using the URI (device ID), using the URI management table. When access (communication request) is received from an image forming apparatus, the HTTP relay server assigns the image forming apparatus to an unused URI. Further, when access (communication request) is received from an operator PC, the HTTP relay server assigns the operator PC to an URI used by the supported device.

主权项

1. An information processing apparatus configured to relay data via a network between a supporting device and a supported device that receives remote support by the supporting device, the information processing apparatus comprising:
a storage unit configured to store each of a plurality of areas for temporarily storing data received from the supporting device and the supported device, and at least either of the supporting device and the supported device as a device using the area, in an associated state with each other; and an associating unit configured to, in a case where either the supporting device or the supported device that uses neither of the plurality of areas makes access to the information processing apparatus, automatically associate, with the area, the supporting device or the supported device that makes access, wherein the associating unit associates the supporting device or the supported device that makes access with the area in such a manner that a plurality of supporting devices that do not jointly execute the remote support are not associated with a same one of the areas, and a plurality of supported devices that do not receive identical remote support are not associated with a same one of the areas.