HOSPITALITY PRIVATE BRANCH EXCHANGE (PBX) SYSTEM WITH DYNAMIC RULES FOR COMPLEMENTING MOBILE PHONES OF CURRENTLY CHECKED IN GUESTS

摘要

A PBX system complements the mobile phones of users. Custom incoming and outgoing call rules are dynamically activated for users when the users begin utilizing a facility having at least one phone number and a number of internal phones. A custom rule causes outgoing calls made from an internal phone used by a user to have a caller ID phone number of the user's personal mobile phone rather than the facility's phone number. Another custom rule causes incoming calls made to the facility's phone number that have a source caller ID phone number matching a phone number in the user's mobile phone address book to be automatically forwarded directly to an internal phone currently utilized by the user. The user may install an application on their mobile phone, and another custom rule causes incoming calls at the user's mobile phone to be twinned while the user is at the facility.

主权项

1. A hospitality phone system for processing incoming telephone calls, the hospitality phone system comprising:
a storage device storing a default incoming call rule specifying a default destination to which incoming telephone calls to a hospitality establishment are to be forwarded; and one or more processors configured to:
store a custom incoming call rule in the storage device, the custom incoming call rule at least specifying a source telephone number provided by a user;track when the user is checked in to the hospitality establishment and activating the custom incoming call rule only when the user is checked in to the hospitality establishment;receive a first incoming telephone call during a period of time when the user is checked in to the hospitality establishment;compare a source caller identification (ID) number of the first incoming telephone call with the source telephone number specified in the custom incoming call rule;when the source caller ID number of the first incoming telephone call matches the source telephone number specified in the custom incoming call rule, forward the first incoming telephone call to a custom destination at the hospitality establishment different than the default destination;receive a second incoming telephone call during a period of time when the user is not checked in to the hospitality establishment, the second incoming telephone call also having a source caller ID number matching the source telephone number specified in the custom incoming call rule; andforward the second incoming telephone call to the default destination according to the default incoming call rule because the custom incoming call rule is not active when the user is not checked in to the hospitality establishment.