发明名称 |
Methods for providing cross-vendor support services |
摘要 |
According to one aspect, a first request is received at a services application programming interface (API) of a support center from a first user for a first product provided by a first client. A second request is received at the services API of the support center from a second user for a second product provided by a second client. A first knowledgebase (KB) associated with the first client and a second KB associated with the second client are identified. A third KB that contains information common to the first product and the second product is identified. The first KB and the third KB are enabled to be accessible by a first agent assigned to provide support services of the first product. The second KB and the third KB are enabled to be accessible by a second agent assigned to provide support services of the second product. |
申请公布号 |
AU2012242707(B2) |
申请公布日期 |
2015.06.04 |
申请号 |
AU20120242707 |
申请日期 |
2012.04.12 |
申请人 |
TELETECH HOLDINGS, INC. |
发明人 |
TUCHMAN, KENNETH D.;SHARPE, BRUCE A.;TRUONG, HENRY D.;RAHN, ALAN B. |
分类号 |
G06F21/60 |
主分类号 |
G06F21/60 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|