INCOMING CALL CONTROL SYSTEM, INCOMING CALL CONTROL METHOD AND INCOMING CALL CONTROL PROGRAM

摘要

PROBLEM TO BE SOLVED: To more increase the number of calls to be received per predetermined time by preferentially receiving an incoming call of a short speech time. ! SOLUTION: An incoming call control system 1 includes: a trunk 40 for receiving an incoming call over a network 100; a voice response device 30 which stores a message for requesting input of a speech limit time for the incoming call and sends the message to a caller of the incoming call; a register 20 for storing the speech limit time received from the caller; a storage device 60 including an incoming call queue storage part 61 for storing an incoming call queue in which accumulated calls are registered in accordance with an order of responses; and a CPU 50 for controlling the parts of the incoming call control system. On the basis of the speech limit time stored in the storage device 60, the CPU 50 registers an incoming call corresponding to the speech limit time in the incoming call queue of the incoming call queue storage part 61 and rear