Instant messaging robot to provide product information

摘要

Methods and systems to automatically respond to a request for product information are described. In one embodiment, a data collection module may collect product data over a network, identify that the product data is related to a particular product, and store the product data and an association between the product data and the particular product in a database. An instant messaging engine may receive a request for the product data after the product data is stored in the database and an interpreter module may identify, in response to the request, the request to correspond to the particular product and retrieve the product data based on the association between the particular product and the product data. The instant messaging engine may also transmit, using an instant messaging protocol, a response to the request, the response including the product data.

主权项

1. A computer-implemented method comprising:
receiving, via a messaging protocol, a request for product information related to an item or service, wherein the request is an informal language request; automatically converting the informal language request into a formal language understood, without user intervention, by the machine; identifying a particular product, based on the formal language understood by the machine; retrieving, from a database, stored product data describing the particular product, based on an association between the product data and the particular product in the database; converting the stored product information into a response to the request, wherein the response is an informal language response; transmitting, using the messaging protocol, the response to the request, the response including the product data.