Integrated alerting

摘要

In a wide-area communication system, users or numbers in the system to be alerted are ranked so to improve the efficiency of the alert calls. Rankings are based on various factors, including whether two or more users are on the same active call, whether a user is on an active call, how recently a user ended a call, and whether a user recently missed a call. Within rankings, there may be multiple callers or numbers. These users may further be ranked, such as by determining which caller is expected to end a call first based on the current elapsed time of the call and the average call duration for that user or number.

主权项

1. A method comprising:
receiving an alert trigger within a network having a plurality of alerting ports and users; determining selected ones of the users within the network to be alerted; ranking, using at least one priority criteria, the selected ones in order of likelihood of being alerted live via an alert call if the number of alerting ports is less than the number of selected users; and transmitting alerts to the selected ones in order of the ranking.