SYSTEMS AND TECHNIQUES FOR PRODUCING SPOKEN VOICE PROMPTS

摘要

Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

主权项

1. A method of producing spoken voice prompts for telephony-based informational interaction, the method comprising:
for one or more voice prompts, determining words that receive an optimized speech parameter, based on context and/or meaning of the text of the one or more voice prompts; recording the one or more voice prompts, producing one or more spoken voice prompts; and conveying the one or more spoken voice prompts to a listener over a telephone system.