PSEUDO AGENT MATCHING

摘要

Contact centers employ agents to provide services to customers. In particular, artificial agents are provided that have a rich background and continuing life with the realm of social media. The artificial agent's profile is selected in accord with the profiles of current or prospective customers. As the customers age and progress in life, the artificial agent profile is updated in accord with the customers' changing profiles and similarly ages and progresses in life. When a customer desires to interact with artificial agent, for a purpose provided by a contact center, a human agent may be provided the profile and/or history of the artificial agent so as to impersonate the artificial agent and promote the relationship with the customer.

主权项

1. A method, comprising:
accessing a customer profile with at least one customer attribute; determining a preferred agent attribute in accord with the customer profile; creating a pseudo-agent having a pseudo-agent profile with a first pseudo-agent profile attribute; and setting the first pseudo-agent profile attribute in accord with the preferred agent attribute.