Method and system for facilitating communications for a user transaction

摘要

Current human-to-machine interfaces enable users to interact with a company's database and enter into a series of transactions (e.g., purchasing products/services and paying bills). Each transaction may require several operations or stages requiring user input or interaction. Some systems enable a user to enter a voice input parameter providing multiple operations of instruction (e.g., single natural language command). However, users of such a system do not know what types of commands the system is capable of accepting. Embodiments of the present invention facilitate communications for user transactions by determining a user's goal transaction and presenting a visual representation of a voice input parameter for the goal transaction. The use of visual representations notifies the user of the system's capability of accepting single natural language commands and the types of commands the system is capable of accepting, thereby enabling a user to complete a transaction in a shorter period of time.

主权项

1. A method for facilitating communications for a user transaction, the method comprising, by a processor and associated memory:
determining a goal transaction for a user to provide input to a human-to-machine interface, said determining including analyzing the human-to-machine interface to determine one or more states and one or more navigation paths of a state machine of the human-to-machine interface defining available interactions for the user to interact with the human-to-machine interface and accounting for at least a subset of the states and associating the goal transaction with at least the one or more navigation paths of the state machine, the user reaching at least one end state of the one or more navigation paths via an individual interaction with a visual representation of a voice input parameter, the state machine operating in a manner consistent with the at least the subset of the states; constructing and presenting the visual representation of the voice input parameter for the goal transaction based on at least the subset of the states, the visual representation of the voice input parameter representing multiple operations of the goal transaction optionally available for the user to employ to achieve interaction with the human-to-machine interface in fewer stages than through individual interactions with the human-to-machine interface; and enabling a user interaction with the human-to-machine interface via the visual representation.