CALL CENTER INTERFACE

摘要

One or more embodiments of techniques or systems for intelligent data presentation are provided herein. Data can be presented on similar devices having different characteristics in different manners. For example, data may be rendered in a first manner on a first device having one monitor, the same data may be rendered in a second manner on a second device having two displays or a different display size. Financial information, sales data, banking information, etc. may be presented in a variety of ways based on capabilities or properties of a device accessing the information or data. Similarly, renderings may be selected based on interaction capabilities or interaction options a user may have with different renderings or presentations. In other embodiments, user interaction with an automated teller machine (ATM), call center, vehicle, or other interface can be based on device properties or device capabilities.

主权项

1. A system for providing a call center interface, comprising:
a call distribution component for managing one or more incoming calls from one or more customers; a storage component for storing one or more logs associated with one or more of the customers; a detection component for determining one or more device properties of a customer service representative (CSR) device; and a presentation component for rendering a call center interface based on one or more of the device properties and one or more of the logs, wherein the call distribution component, the storage component, the detection component, or the presentation component is implemented via a processing unit.