发明名称 SYSTEM AND METHOD FOR OPTIMIZING COMPUTATION OF METRICS FACILITATING MONITORING OF SERVICE LEVEL AGREEMENTS (SLA)
摘要 A system and method for optimizing the computation of metrics facilitating monitoring of service level agreements (SLA) in an IT-enabled framework to reduce computational overhead. A receiving module receives data associated with activities performed by one or more service providers. A transforming module transforms the data into a user-defined data structure using a transforming technique. A selecting module selects an attribute and parameters associated with a key performance indicator (KPI) of the one or more service providers. A view creating module creates a materialized view of the user-defined data structure based on the selected attribute. A query generating module m generates a query to be executed on the materialized view. A metric executing module executes the query on the materialized view in order to compute the metric.
申请公布号 US2015134593(A1) 申请公布日期 2015.05.14
申请号 US201414538347 申请日期 2014.11.11
申请人 Tata Consultancy Services Limited 发明人 Ramesh Rajini;Tupakula Srikanth;Sherly Reshma;Pandian Dhinakaran
分类号 G06F17/30;H04L12/26 主分类号 G06F17/30
代理机构 代理人
主权项 1. A method for optimizing computation of a metric in an Information Technology (IT)-enabled framework to reduce computational overhead, the method comprising: providing a processor and a non-transitory memory coupled to the processor, wherein the processor is capable of executing a plurality of modules stored in the memory; receiving data associated with activities performed by one or more service providers; transforming, via the processor, the data into a user-defined data structure using a transforming technique, wherein the user-defined data structure comprises one or more attributes associated with the data; selecting an attribute of the one or more attributes, and one or more parameters associated with a key performance indicator of the one or more service providers; creating a materialized view of the user-defined data structure based on the selected attribute, wherein the materialized view includes a database table comprising a sub-set of the data, and wherein the sub-set is retrieved from the data, via the processor, based upon the selected attribute; generating, via the processor, a query to be executed on the materialized view, wherein the query comprises the attribute and the one or more parameters; and executing the query on the materialized view, via the processor, in order to compute the metric, wherein the execution of the query facilitates the optimization of the computation of the metric.
地址 Maharashtra IN