| 摘要 |
<p>Implementing virtual dialling campaigns using virtual calling modes includes: receiving account data associated with customer accounts; identifying an account status associated with each of the accounts based on the account data; grouping the accounts into one or more queues based on the identified account status; selecting a first call mode for at least one queue; determining dialing parameters associated with the first call mode; and providing the at least one queue to a user via a display of a computing device. Aspects of the invention include the account status includes an early stage balance dues status (account balances having due date that is less than 90 days old), a medium stage balance dues status, a late stage balance dues status, a call cap status, a message cap status etc. The call mode may be inward call mode, outward call mode, autopace mode, a view first mode, manual dial mode, a drowse mode or a combination thereof. The dialling parameters may include account priority of at least one queue, user dialing authorization etc.</p> |
