| 主权项 |
1. A computer-implemented method, comprising:
identifying an online activity associated with a business flow; determining, by a processor, whether the online activity is a part of a transaction,
wherein the transaction is defined according to a business rule,wherein the transaction is characterized by a defined sequence of steps of a plurality of online activities that a user performs on a portal to complete an action, and the identified online activity is associated with the business rule if the identified online activity is one of the plurality of online activities and within the sequence,wherein the defined sequence of steps include activities associated with one of portal activity, work functionality, work productivity or a combination thereof and are exclusive of activities for executing the transaction; updating status of the transaction responsive to the determination that the online activity is a part of the transaction; storing the activity log and the transaction log in a plurality of queues; and processing the activity log, the plurality of queues and the transaction log to generate metrics data, wherein the metrics data comprise at least a time period, customer information, and report type, wherein the processing of the plurality of queues and the transaction log is performed in parallel to generate the metrics data, wherein the report type is selected by a user and comprises one or more of Total User Activities, Account Management, and Online Billing. |
