Method and apparatus for automatic communications system intelligibility testing and optimization

摘要

Systems and methods for automatic user specific, condition specific communication system intelligibility testing and optimization are provided. The intelligibility of speech for a particular user is determined using a test of intelligibility administered by an interactive voice response (IVR) application running on a communication server. The intelligibility test can be run for a particular user under different conditions. For each user and/or set of conditions, a set of speech signal adjustment parameters can be determined. A set of speech signal adjustment parameters that will enhance the intelligibility of a speech signal for a user are applied when that user is involved in a communication session. The particular set of speech signal adjustment parameters selected can depend on the communication equipment and/or environment associated with the communication session.

主权项

1. A method for improving the intelligibility of reproduced speech, comprising:
performing a speech intelligibility test for a first user over a first network; determining that the first user is involved in a communication session over the first network; in response to determining that the first user is involved in the communication session over the first network, modifying at least a first sound parameter of an audio reproduction system based on results of the speech intelligibility test over the first network; reproducing speech through the audio reproduction system using the at least a first modified sound parameter; and outputting the speech reproduced through the audio reproduction system using the at least a first modified sound parameter to the first user in the communication session over the first network.