发明名称 PREDICTIVE 411
摘要 A system predicts the intent of a user and proactively offers to perform a query that satisfies that intent. Upon the user s acceptance of the offer the system begins a search for related information. The system examines such factors as search terms typed or spoken by said user historical attributes of said user historical journey attributes of said user current journey attributes of said user user location user movement current time user profile user calendar user information stored on or associated with a device within the user s possession. The system then makes a prediction of any of the user s intent query category and issue category. Based upon the results of the system s prediction a query that is relevant to the user s intent and/or issue categories is presented and upon the user s command the results of the search are returned to the user.
申请公布号 IN2826KON2014(A) 申请公布日期 2015.05.08
申请号 IN2014KOLNP2826 申请日期 2014.12.05
申请人 24/7 CUSTOMER INC. 发明人 NGUYEN, PATRICK;LINDSETH, TREY;NGUYEN, QUANG
分类号 G06F17/30 主分类号 G06F17/30
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