| 摘要 |
Systems and methods allow sharing and reuse of acquired customization knowledge of enterprise systems, utilizing collective customization experience. Particular embodiments employ Case-Based Reasoning (CBR) principles to manage customization experience in the context of both Software as a Service (SaaS) and Platform as a Service (PaaS) environments. Collective customization knowledge may be explicitly retrieved, adapted, shared, reused, and/or traded between tenants, partners, and optionally provider(s), of on-demand enterprise systems. A previous customization case stored within an experience base, may include one or more of the following: information allowing annotation of price information for trading the previous customization case (e.g. to another tenant); information restricting visibility of the previous customization case within the experience base; information defining a rating for the previous customization case within a community; information capturing a reuse frequency of the previous customization case; and/or information rendering anonymous at least a portion of the previous customization case. |
| 主权项 |
1. A method comprising:
providing an experience base comprising a stored customization case previously used by a first entity to customize an enterprise system for a first tenant, wherein the stored customization case is in a case representation model that includes a customization problem and a customization solution comprising an adaptation pattern category, the stored customization case further including,
information configured to restrict inter-tenant visibility of the stored customization case within the experience base, and receiving from a second entity, a query comprising an unsolved enterprise customization case for a second tenant, the unsolved enterprise customization case having a new customization problem and not having a customization solution; causing a case-based reasoning engine to reference the experience base by executing a case retrieval algorithm upon the case representation model and generate a similarity measure between the new customization problem and the stored customization case; and displaying the similarity measure to the second entity prior to adapting the customization solution for the unsolved customization case. |
