DETERMINING FINANCIAL ACCOUNT PAYMENT HIERARCHY FOR RECOVERY OF PAYMENT IN ARREARS

摘要

Embodiments of the invention are directed to apparatus, methods, and computer program products for determining a lead account from amongst one or more financial accounts associated with a customer that are currently in arrears. Once the lead account has been determined a lead account indicator is provided within user interfaces of a unified account payment recovery system application in conjunction with information pertaining to the account. In this regard the representative using the application as a tool to assist in contacting, or being contacted by, customers can readily identify which of the accounts in arrears associated with the customer should be the initial account which the representative attempts to recover payment from.

主权项

1. An apparatus for determining a lead account for payment recovery and presenting indication of the lead account in a financial institution payment recovery system, the apparatus comprising:
a computing platform having a memory and at least one processor in communication with the memory device; a payment recovery module stored in the memory, executable by the processor and configured to:
receive financial institution account attributes related to a plurality of financial institution accounts,determine that one or more of the financial institution accounts are associated with a customer, anddetermine, based on the financial account attributes, that one or more of the financial institution accounts associated with the customer are in arrears; and a lead account determining routine stored in the memory, executable by the processor and configured to:
determine, based on application of one or more predetermined rules, the lead account from amongst the one or more financial institution accounts determined to be in arrears, wherein the predetermined rules provide for prioritizing financial institution accounts for attempting recovery of payment based, first, on a type of financial institution account and based, secondly, on a current time period of delinquency for predetermined types of financial institution accounts and wherein the lead account is an initial account from which the financial institution attempts recovery of payment from the customer, first, prior to attempting recovery of payment from other accounts determined to be associated with the customer; andin response to determining the lead account, display, within a user interface of the financial institution account payment recovery system, a lead account indicator in conjunction with a display of information associated with the financial institution account determined to be the lead account.