CUSTOMER MANAGEMENT DEVICE, CUSTOMER MANAGEMENT SYSTEM AND CUSTOMER MANAGEMENT METHOD

摘要

A customer management device for managing states of customers visiting a commercial establishment that provides articles or services to the customers in response to orders from the customers, includes: a first image obtainer that obtains customer images of customers captured at some point from when the customers enter the commercial establishment till when the customers go through reception procedures; a second image obtainer that obtains customer images of customers captured at least either when the customers receive the articles or services or when the customers make payment; a customer information manager that, based on the customer images obtained by the first image obtainer and the second image obtainer, generates and manages customer information relating to customers in a state of waiting for provision of the articles or services; and a customer information provider that provides a user with the customer information managed by the customer information manager.

主权项

1. A customer management device for managing states of customers visiting a commercial establishment that provides articles or services to the customers in response to orders from the customers, the customer management device comprising:
a processor; and a memory storing instructions, wherein the processor, when performing the instructions stored in the memory, comprises: a first image obtainer that obtains customer images of customers captured at some point from when the customers enter the commercial establishment till when the customers go through reception procedures; a second image obtainer that obtains customer images of customers captured at least either when the customers receive the articles or services or when the customers make payment; a customer information manager that, based on the customer images obtained by the first image obtainer and the second image obtainer, generates and manages customer information relating to customers in a state of waiting for provision of the articles or services; and a customer information provider that provides a user with the customer information managed by the customer information manager.