リモートサポートを受ける携帯型端末、リモートサポート方法、リモートサポート用プログラム、オペレータシステム、オペレータサーバ、及びオペレータ端末

摘要

When not the target device accessed by an operator terminal but other devices communicatably connected therewith have problems, the setting operation and the status viewing of the device with a problem are enabled through the target device accessed by an operator terminal. The portable terminal 10 detects the electric appliance 50 connected with a local area network connected with the portable terminal 10, in response to an instruction from the operator terminal 150. The portable terminal 10 enables the setting operation and the status viewing of the electric appliance 50 from the operator terminal 150 based on the determined model related information, so that the problem of the electric appliance 50 can be solved.