| 摘要 |
Embodiments of the present invention provide a method for a customer relationship management (CRM) audio on hold, a system, and a computer program product. According to an embodiment of the present invention, a CRM audio on hold method comprises: a step of identifying a caller related to a received call in a call processing gateway; a step of selecting a record in a CRM application regarding the caller; a step of inserting a record selected as a variable field of a template; a step of converting the template into an audio through a text-to-speech (TTS) processing; and a step of returning the audio to the call processing gateway in order to play a waiting caller as a caller. |
