| 发明名称 |
Customer Loyalty Retention Tracking System and Method |
| 摘要 |
A computer-implemented method for customer loyalty retention tracking is provided. The method comprises receiving a plurality of feedback messages via at least one customer feedback interface; classifying the plurality of feedback messages into at least one category comprising negative feedback messages being message with negative feedback; for each negative feedback message, tracking when a manager sends a response message to said feedback message; and if said response message was sent then sending an evaluation message to evaluate and effectiveness of said response message; and computing a Net Promoter Score (NPS)-like based on responses to evaluation messages. |
| 申请公布号 |
US2015120358(A1) |
申请公布日期 |
2015.04.30 |
| 申请号 |
US201414526390 |
申请日期 |
2014.10.28 |
| 申请人 |
DropThought,Inc |
发明人 |
Chaudhry Karan |
| 分类号 |
G06Q10/06;G06Q30/00 |
主分类号 |
G06Q10/06 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A computer-implemented method, comprising:
receiving a plurality of feedback messages via at least one customer feedback interface; classifying the plurality of feedback messages into at least one category comprising negative feedback messages being messages with negative feedback; for each negative feedback message, tracking when a manager sends a response message to said feedback message; and if said response message was sent then sending an evaluation message to evaluate and effectiveness of said response message; and computing a Net Promoter Score (NPS)-like based on responses to evaluation messages. |
| 地址 |
Santa Clara CA US |
