VOICE OVER IP METHOD FOR DEVELOPING INTERACTIVE VOICE RESPONSE SYSTEM

摘要

A process performed by a personal interactive voice response service node includes setting interactive voice response service node prompts for a communications address to which communications are answered by the personal interactive voice response service node. The process includes mapping, in response to individualized instructions, actions to correspond to selections of set interactive voice response service node prompts. The process also includes identifying a selection of an interactive voice response service node prompt and executing a mapped action corresponding to the selection identified. Voice communications to and from the personal interactive voice response service node are packetized and transmitted over the internet via a network server that coordinates communications for personal interactive voice response service nodes.

主权项

1. A personal interactive voice response service node, comprising:
a memory that stores executable instructions; and a processor, wherein, when executed by the processor, the instructions cause the personal interactive voice response service node to perform a process comprising: setting interactive voice response service node prompts for a communications address to which communications are answered by the personal interactive voice response service node; mapping, in response to individualized instructions, actions to correspond to selections of set interactive voice response service node prompts; and identifying a selection of an interactive voice response service node prompt and executing a mapped action corresponding to the selection identified, wherein voice communications to and from the personal interactive voice response service node are packetized and transmitted over the interne via a network server that coordinates communications for a plurality of personal interactive voice response service nodes.