| 摘要 |
Disclosed are a fault diagnosis method, device and system, which belong to the field of communications. The method comprises: conducting a wireless connection with a home gateway device in a local area network; if the wireless connection is conducted successfully, sending a diagnosis request to the home gateway device, so that the home gateway device conducts a fault diagnosis; and receiving a fault diagnosis result returned by the home gateway device. After conducting a wireless connection with a home gateway device in a local area network successfully, sending, by a terminal, a diagnosis request to the home gateway device, thereby triggering the home gateway device to conduct a fault diagnosis, so that the present invention ensures that when a fault occurs in the home gateway device, a user can obtain a fault situation of the home gateway device in time through a terminal which is located in the same local area network as the home gateway device, rather than depending on an NMS, and therefore, the present invention can not only remove the fault in time and improve the diagnosis efficiency of the home gateway device, but also save labour resources for operating and maintaining the home gateway device and reduce the costs for the user to use the home gateway device. |
