SYSTEM AND METHOD FOR MONITORING HEALTH OF DEPLOYMENT STATES FOR A CONTACT CENTER

摘要

A system and method for monitoring deployment states of a contact center. A processor migrates a state of the contact center from a first deployment state to a second deployment state. The processor records the steps in migrating from the first deployment state to the second deployment state, and stores the recorded steps in association with metadata describing the second deployment state. The processor monitors health of the second state, and takes an action for moving the state of the contact center to a healthy state in response to determining that the second deployment state is unhealthy. The migrating may be based on detecting a condition relating to operation of the contact center. The processor dynamically adjusts at least one hardware or software resource for the contact center based on the detected condition for migrating the state of the contact center from the first to the second deployment state.

主权项

1. A method for monitoring deployment states of a contact center, the method comprising:
migrating, by the processor, a state of the contact center from a first deployment state to a second deployment state; recording, by the processor, steps in migrating from the first deployment state to the second deployment state; storing, by the processor, the recorded steps in association with metadata describing the second deployment state; monitoring, by the processor, health of the second state; and taking an action by the processor for moving the state of the contact center to a healthy state in response to determining that the second deployment state is unhealthy.