| 摘要 |
<p>A method and apparatus for providing customer service using information captured by a wireless receive/transmit unit (WRTU) are described. According to a method, a WRTU generates context information associated with the WRTU or the user of the WRTU. The context information includes at least one of information regarding a location of the WRTU, a time, a velocity of the WRTU, an orientation of the WRTU, sounds, lighting, and extracted WRTU device parameters. The WRTU also transmits, to a customer service server associated with a service provider, the generated context information to enable the service provider to access the context information in connection with a customer service interaction with the user of the WRTU.</p> |
