| 摘要 |
Contacts between organizations with large numbers of individuals associated with the organization can be managed by scoring communications between the individuals within the scope of their work with their organization. The types of communications scored may be emails, cell phone calls, VoIP phone calls, conventional telephone calls, instant messages, social media platforms, and face-to-face meetings. One or more type of communication may be scored higher or lower than other types of communication based upon the value different types of communication bring to the relationship between the organizations. A score for a communication may also be determined based upon the role of individuals involved within their respective organizations, the timing of the communication, the number of recipients of the communication, or any other criteria that impacts the value of the communications to the relationship between the organizations. |
| 主权项 |
1. A method for managing relationship contacts between at least two distinct organizations, each of the distinct organizations comprising a plurality of individuals, the method comprising:
establishing at least a first database at a first organization, the at least a first database having entries identifying:
a first plurality of individuals associated with the first organization and a role for each of at least some of the first plurality of individuals in relationship to the first organization, anda second plurality of individuals associated with the second organization and a role for each of at least some of the second plurality of individuals in relationship to the second organization; maintaining digital records of at least some communication contacts between the at least some of the first plurality of individuals and at least some of the second plurality of individuals, the digital records identifying:
the communication contact type, such that at least some communications are identified as asynchronous and at least some other communications are identified as synchronous,the identities of at least a portion of the participants to the communication,the roles of individuals participating in the communication, andthe nature of the involvement of at least a portion of the participants in the communication; periodically analyzing the digital records of communication contacts between individuals associated with the first organization identified in the at least a first database and individuals associated with at least a second organization; based upon the periodic analysis of digital records of communication contacts between individuals associated with the first organization and individuals associated with the second organization, creating new entries in the at least a first database identifying individuals associated with the second organization and the role of at least some of the individuals associated with the second organization when the digital communication contact records provide data regarding individuals associated with the second organization not contained in the at least a first database; based upon the periodic analysis of digital records of communication contacts between individuals associated with the first organization and individuals associated with the second organization, generating at least one overall score of the relationship quality evidenced between the first organization and the second organization by the communication contacts, scoring the relationship quality comprising assigning a value to at least some of the communication contact records based upon:
the communication contact type, such that real-time communications receive a different valuation than asynchronous communications,the number of participants to the communication, such that the valuation of a communication is inversely proportional to the number of participants to the communication,the roles of participants to the communication, such that at least some communications with participants having different roles with the second organization receive a different valuation than communications with participants having other roles with the second organization, andthe nature of involvement of the identified participants to the communication, such that a communication is valued differently when a participant having a particular role with the second organization participates in a communication in a particular nature; based upon the periodic analysis of digital records of communication contacts between individuals associated with the first organization and individuals associated with the second organization, generating at least one sub-score for communications with individuals having at least one of the predefined roles, the generation of the at least one sub-score based upon only digital records of communication contacts with participants having at least one predetermined role; and issuing an alert if the at least one sub-score falls outside of a predetermined range, the predetermined range selected to represent an expected healthy relationship between the first organization and the second organization. |
