Method and system for intelligent routing

摘要

Embodiments of the present invention provide methods and systems for intelligent routing. An intelligent routing processing module sets at least one intelligent routing trigger condition and at least one corresponding intelligent routing policy in advance, and an incoming call or message is processed according to intelligent routing contact manners in the intelligent routing policy. The intelligent routing trigger condition includes relevant information of the incoming call or message and the intelligent routing policy may include more than one intelligent routing contact manner. The embodiments of the present invention may provide more intelligent routing contact manners and intelligent routing policies for communication routing technology and may make full use of subscriber presence information.

主权项

1. A method performed by a router in a telecommunication network for routing calls, the router comprising a processor configured to perform the method, comprising:
receiving an incoming call from a calling terminal via the telecommunication network; acquiring relevant information of the incoming call and called presence information from a presence server located on the telecommunication network, wherein the relevant information of the incoming call includes an identifiable unique public identity of a destination subscriber of the incoming call in the telecommunication network; matching the relevant information, the called presence information, and a current time with preset intelligent routing trigger conditions; obtaining an intelligent routing policy based on the matching; and routing the incoming call according to the intelligent routing policy.