Processing an outbound call campaign having multiple abandonment rates

摘要

Systems and methods are disclosed for conducting an outbound call campaign that involves multiple abandonment rates. In various embodiments, one or more filters are applied to a call list for an outbound call campaign to identify a first sub-list of telephone numbers with a first applicable abandonment rate and a second sub-list of telephone numbers with a second applicable abandonment rate. In particular embodiments, the first and second sub-lists are apportioned into sets of telephone numbers and a predictive dialer places telephone calls based on a first set for the first sub-list while targeting the first abandonment rate over a first particular period of time and, after placing the first group of calls, places telephone calls based on a first set for the second sub-list while targeting the second abandonment rate over a second particular period of time.

主权项

1. A method for conducting an outbound call campaign, the method comprising the steps of:
accessing at least one call list for the outbound call campaign, the at least one call list comprising a plurality of telephone numbers; applying one or more filters to the at least one call list to identify a first sub-list comprising telephone numbers from the plurality of telephone numbers for which a first target abandonment rate is applicable and a second sub-list comprising telephone numbers from the plurality of telephone numbers for which a second target abandonment rate is applicable, wherein the first target abandonment rate is a compliance abandonment rate set by one or more states, the second target abandonment rate is a Federal Trade Commission compliance abandonment rate, and the first target abandonment rate is less than the second target abandonment rate; placing a first group of telephone calls by a predictive dialer, wherein the first group of telephone calls is based on telephone numbers from the first sub-list and the predictive dialer originates the first group of telephone calls to target the first target abandonment rate over a first particular period of time; after placing the first group of telephone calls, placing a second group of telephone calls by the predictive dialer, wherein the second group of telephone calls is based on telephone numbers from both the first sub-list and the second sub-list and the predictive dialer originates the second group of telephone calls to continue to target the first target abandonment rate over the first particular period of time; and after placing the second group of telephone calls, placing a third group of telephone calls by the predictive dialer, wherein the third group of telephone calls is based on telephone numbers from the second sub-list and the predictive dialer originates the third group of telephone calls to target the second target abandonment rate over a second particular period of time.