Techniques for alerting a user of unchecked messages before communication with a contact

摘要

In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.

主权项

1. A method for alerting a user of unchecked messages by an intended recipient contact, the method comprising:
intercepting, at a client associated with the user, a communication attempt from the user to the intended recipient contact; receiving, at a computing device, a request from the client associated with the user, the request received before the communication attempt yields a communication between the user and the intended recipient contact, the intended recipient contact being different from the computing device; determining, at the computing device, the existence of at least one message correlated to the intended recipient contact in an unchecked state for messages in a plurality of communication modalities by:
receiving an identifier for the intended recipient contact in a first modality, andcorrelating the identifier for the intended recipient contact to a second identifier for the intended recipient contact in a second modality to determine if there are unchecked messages in the second modality for the intended recipient contact,wherein at least one of the plurality of communication modalities is a voice modality, and the communication attempt is in one of the plurality of communication modalities; sending, from the computing device, an alert to the client indicating the existence of at least one unchecked message from the intended recipient contact; providing an interface to the client, the interface including an option to check the at least one unchecked messages prior to completing the communication attempt; receiving a request from the client interface for accessing an unchecked message that is associated with a particular topic in the one or more messages; determining an existence of the unchecked message that is associated with the particular topic; and based on determining the existence of the unchecked message that is associated with the particular topic, providing the unchecked message that is associated with the particular topic to the client in a first communications modality in the plurality of communications modalities based on the client, wherein, if the unchecked message that is associated with the particular topic is in a second communications modality in the plurality of communications modalities, the unchecked message that is associated with the particular topic is converted to the first communications modality before being provided to the client.