Query Response System for Medical Device Recipients

摘要

A method and system for responding to queries from medical device recipients. A computing system receives a query from a medical device recipient and determines based on a subject matter of the query a set of relevant recipient attributes. The computing system then refers to profile data for the enquiring recipient to determine relevant attribute values for the determined relevant attributes. The computing system may then find one or more other medical device recipients who have most closely matching attribute values and forwards the query to the identified medical device recipient(s) to solicit a response for transmission to the enquiring recipient. Further, the computing system may maintain a knowledgebase of queries, responses, and linking attribute values, and the computing system may through the knowledgebase based on the determined relevant attribute values to identify relevant knowledgebase records and return to the enquiring recipient an indication of the identified knowledgebase records.

主权项

1. A method comprising:
receiving into a computing system a query from an enquiring recipient of a medical device; responsive to receiving the query, (i) determining by the computing system a set of one or more attributes corresponding with a subject matter of the query, and (ii) consulting by the computing system a profile record of the enquiring recipient to determine, for the determined set of one or more attributes, a corresponding set of one or more attribute values for the enquiring recipient; searching by the computing system, through profile records of other medical device recipients for a matching profile record specifying one or more attribute values most closely matching the determined set of one or more attribute values for the enquiring recipient, and thereby identifying a target recipient having the matching profile record; and responsive to identifying the target recipient, forwarding the query from the computing system to the identified target recipient to solicit a response to the query.