EMERGENCY MOBILE NOTIFICATION HANDLING

摘要

Systems and methods for handling emergency notification messages such as Commercial Mobile Alert System (CMAS) alerts. In an example scenario, a call center maintains personal profiles of a number of clients, including contact information for persons or other entities designated by the clients to receive information about the clients. The call center receives from a device associated with a particular client of the call center that the client's device has received a text-based emergency notification message. The call center notifies one or more of the designated entities. The notification may include the content of the emergency notification message, and may include an audio version of the notification message. An indication or the notification message may also be placed in a database accessible to one or more of the designated persons or entities.

主权项

1. A method of operating a call center, the method comprising:
maintaining in electronic storage, by a computer system comprising a processor executing a program stored in a memory, personal profiles of a number of clients of a service provided by the call center, wherein each of at least some of the personal profiles includes contact information for one or more entities designated by the respective client for receiving information about the respective client from the call center; receiving, via an electronic network from a communication device associated with a particular one of the clients, a text-based electronic emergency notification message originating from an emergency alert gateway, wherein the personal profile of the particular client includes contact information for one or more entities designated by the particular client for receiving information about the particular client from the call center; and forwarding, to one or more of the entities designated in the personal profile of the particular client, a notification that the communication device associated with the particular client received the text-based electronic emergency notification message.