| 摘要 |
<p>Embodiments of the present invention disclose a cloud agent processing method, device, and system. In the embodiments of the present invention, an agent server may receive an agent function operating request; send the agent function operating request to an agent call center; receive, after the agent call center processes the agent function operating request, an agent function processing result sent by the agent call center; if the agent function processing result is successful, set a function state of the agent server, so that the function state of the agent server corresponds to the agent function operating request; and send a state setting indication to an agent terminal by using the agent server, so that the agent terminal sets a state of a key indicator of an integrated key of the agent terminal. In the technical solutions, function association and state synchronization between the agent terminal and the agent server are implemented only by using the agent terminal, which avoids limited device options caused by tight coupling between an agent phone and the agent call center, and further avoids high implementation costs and subsequent high maintenance costs.</p> |
