Resource saving while avoiding customer wait annoyance

摘要

Systems and methods receive user feedback during user interaction with at least one printing apparatus to record user annoyance measurements for one or more users into memory of at least one computerized device. The systems and methods automatically calculate one or more user annoyance curves for the users from the user annoyance measurements. The annoyance curves relate to one or more performance characteristics of the printing apparatus. The systems and methods automatically select a specific annoyance curve from the annoyance curves depending upon which of the users is utilizing the printing apparatus. The systems and methods automatically determine a performance characteristic level for the printing apparatus that will maintain user annoyance below a predetermined standard for each of the users using the specific annoyance curve for each user. The systems and methods automatically set components of the printing apparatus to operate so as to achieve the identified performance characteristic level.

主权项

1. A method comprising:
receiving, into a computerized device from a user, user irritation level feedback caused by user wait time for a printing apparatus to operate during user interaction with said printing apparatus to measure user annoyance levels related to said user wait time; automatically recording said user annoyance levels as related to said user wait time into memory of said computerized device; automatically calculating user annoyance curves based on said annoyance levels and said user wait time using said computerized device, each of said user annoyance curves comprising a plot of said user annoyance levels over said user wait time; automatically determining a performance characteristic level for said printing apparatus that will maintain user annoyance below a predetermined standard using said annoyance curves, using said computerized device; and automatically setting components of said printing apparatus to operate so as to achieve said performance characteristic level, using said computerized device.