Method in which a mobile phone reads a bar code located on a defective domestic appliance and is automatically connected to customer service

摘要

A method for supporting an operator of a household appliance, in particular a domestic appliance, by making contact with customer service for the household appliance with the aid of a portable communication device is disclosed. A machine-readable code affixed to the household appliance, in particular the domestic appliance, is detected by an optical detection device of the portable communication device. On the basis of the detected code, a communication link is established between the portable communication device and communication equipment of customer service, specifically automatically via the portable communication device.

主权项

1. A method for assisting an operator of a household appliance when making contact with a customer service department for the household appliance with the aid of a portable communication device, the method comprising the steps of:
detecting a code affixed to the household appliance with an optical detection device of the portable communication device, detecting an identifier of the household appliance from the detected code, setting up of a communication link between the portable communication device and a communication facility of the customer service department based on the detected code, transmitting data, which comprise the identifier of the household appliance, from the portable communication device to the communication facility of the customer service department via the communication link, transmitting fault data from a communication unit of the household appliance to the portable communication device, and transmitting the fault data from the portable communication device to the communication facility of the customer service department via the communication link.