Automatic message management utilizing speech analytics

摘要

Embodiments are provided for utilizing speech analytics for automatically managing messages in a communications network. A message from a calling party to an unavailable called party is recorded in a messaging management module. The messaging management module automatically identifies a category for assigning to the content of the message based on information associated with the unavailable called party or a calling party and associates a language model with the message content based on the category. An analysis module utilizes the language model to identify grammar making up the message content. The messaging management module automatically performs a messaging management function on the message content based on a set of rules. The messaging management function may include automatically determining a priority for the message (enabling the message to be retrieved out of order) or automatically triggering an action in response to the message which is directed to the unavailable called party.

主权项

1. A method comprising:
receiving a message directed to an unavailable party; assigning, via a processor, based on rules associated with the unavailable party and a category of the message, a priority to the message; assigning, based on the priority, a message flag to the message; communicating an indicator of the message flag to the unavailable party; and ranking the message with respect to a plurality of messages based on the priority.