| 摘要 |
<p>Disclosed are a method for monitoring quality of call processing and an apparatus applied to the same. A customer center apparatus acquires, directly from a mobility management entity in which call processing for a customer terminal device is performed, call processing information regarding the call processing for the customer terminal device, and analyzes the call processing information, thereby enabling an immediate response to complaints about the quality of the call processing from the customer terminal device.</p> |
