System and Method for Multi-Layered Monitoring and Control for Dynamic Situation Handling for Production Support

摘要

A system and method for selecting an optimal policy to be implemented in production support engagement. The system configures a knowledge base including plurality of policies, reference events, and reference scenarios. The plurality of policies is mapped with the plurality of reference scenarios and the plurality of reference events. The plurality of policies is defined in a plurality of layers in a manner that each policy corresponds to a particular layer of the plurality of layers. Relevant policies, out of the plurality of policies, may be selected based on an event received. Simulation may be performed on the relevant policies for identifying first candidate policy. The optimization may be performed on the relevant policies for identifying second candidate policy. The first and second candidate policy indicate the optimal policy to be implemented in the production support engagement.

主权项

1. A method for selecting an optimal policy to be implemented in a production support engagement, the method comprising:
configuring, by a processor, a knowledge base for a production support engagement, wherein the knowledge base comprises a plurality of policies, a plurality of reference events, and a plurality of reference scenarios, wherein a policy of the plurality of policies is associated with a layer of a plurality of layers, and wherein the policy is mapped with a reference scenario, of the plurality of reference scenarios, and a reference event, of the plurality of reference events, and wherein the reference event is indicative of a reference change occurring in the production support engagement, and wherein the policy indicates a modification in a structure of the production support engagement corresponding to the reference scenario in order to respond the reference event; receiving, by the processor, an event indicating a real time change occurring in the production support engagement; selecting, by the processor, a set of relevant policies from the plurality of policies by matching the event with one of the plurality of reference events; and processing, by the processor, the set of relevant policies by performing one of
simulating one or more relevant policies selected by a user in order to identify a first candidate policy of the one or more relevant policies, wherein the one or more relevant policies are simulated based upon a plurality of scenarios using a agent-based simulation model, and wherein the first candidate policy meets a service level agreement (SLA), ORoptimizing the set of relevant policies by
simulating the set of relevant policies based upon the plurality of scenarios using the agent-based simulation model, andapplying plurality of constraints and objectives on the set of relevant policies simulated using an optimization model in order to identify a second candidate policy of the set of relevant policies meeting the SLA, wherein the first candidate policy and the second candidate policy indicates an optimal policy to be implemented in the production support engagement.