ATM (AUTOMATED TELLER MACHINE) MANAGEMENT SYSTEM-FOR INSTANT RESOLUTION OF CUSTOMER COMPLAINTS

摘要

A transaction management part on ATM comprising of an automatic transaction correlator part which is capable of doing multi-facet cash transaction failure analysis to arrive at the root cause of failure and give remedial hints towards resolving cash transaction disputes and transaction cash reconciliation, thereby reducing time to redress; a transaction failure notifier part in tandem with the transaction correlator part which segregates failure-only events, creates an intelligent fault-based failure-analysis record, notifies the same to central ATM Management System, thereby achieving a network bandwidth efficient transfer of failure-analysis records.