Service level view of audiovisual conference systems

摘要

In an embodiment, a machine-readable volatile or non-volatile storage medium stores one or more sequences of instructions which, when executed by one or more processors, cause the one or more processors to perform monitoring a plurality of video conference locations, each of the locations comprising one or more video conference rooms, resulting in creating and storing monitored data; generating service level view data which when displayed on a video display unit concurrently comprises graphical representations of all the locations and all the rooms, and graphical representations of faults associated with each of the rooms. Rooms can include coder-decoders (codecs), cameras, video monitors, and network packet data routing or switching elements. Embodiments provide a holistic view of all video conference rooms in a deployment, with aggregated call usage, quality and fault data, with highly useful graphical management displays.

主权项

1. A method comprising:
monitoring a plurality of video conference locations, each of the locations comprising one or more video conference rooms, and creating and storing monitored data based on the monitoring; based on the monitored data, generating service level view data which when displayed on a video display unit comprises a graphical representation of one or more currently active paths connecting two or more video conference rooms that are currently involved in a video conference call; in response to detecting a particular video conference room having unacceptable operational or health issues, determining an impact of the operational or health issues; determining an amount of resources to correct the operational or health issues; wherein the method is performed by one or more computing devices.