Automatic detection and remote repair of a television system condition

摘要

A server device is configured to store quick code information, where the quick code information includes a particular operation of a group of operations and a particular condition code of a group of condition codes; receive diagnostic information from a video client, of a group of video clients, where the diagnostic information includes a condition code that corresponds to a condition associated with the video client; determine that the condition code matches the particular condition code of particular, stored quick code information; determine, from the particular quick code information, the particular operation corresponding to the particular condition code; perform an automatic remote repair to remedy the condition, on the video client, based on the particular operation; and send, to the video client, a notification that the condition has been remedied based on the automatic remote repair when the automatic remote repair remedies the condition on the video client.

主权项

1. A method comprising:
storing, by a server device, code information,
the code information including information identifying a plurality of corrective operations and a plurality of condition codes corresponding to the plurality of corrective operations; receiving, by the server device and from a video client, diagnostic information after the video client determines that an automatic local repair operation did not remedy a condition associated with the video client,
the diagnostic information including a condition code that corresponds to the condition associated with the video client; determining, by the server device, that the condition code matches a particular condition code of the plurality of condition codes; determining, by the server device, a particular corrective operation, of the plurality of corrective operations, that corresponds to the particular condition code; performing, by the server device and based on the particular corrective operation, an automatic remote repair operation to remedy the condition associated with the video client; determining, by the server device, that the automatic repair operation remedied the condition; and sending, by the server device and to the video client, a notification that indicates that the condition has been remedied after determining that the automatic remote repair operation remedied the condition.