Legal workflow management system

摘要

A computerized workflow automation method is provided for defining a business process by a user, implemented by executing instructions stored in memory using a processor coupled to the memory. The method includes: defining the business process and a plurality of tasks associated with the business process, the tasks including a first task and a second task; defining a process level service level agreement (PLSLA) for the process; defining task level service level agreements including at least a first task level service level agreement (TLSLA) for the first task and a second TLSLA for the second task; assigning the first task to a first user group and assigning the second task to a second user group; and storing data representative of the process, each of the tasks, the first TLSLA, the second TLSLA, the PLSLA, and each of the user groups, in the memory.

主权项

1. A computerized method of workflow automation for use in a law firm, implemented by executing processor executable instructions stored in memory on a processor coupled to said memory, the method comprising:
a) defining a process and a plurality of tasks associated with the process, the tasks comprising a first task and a second task; b) defining a process level service level agreement (PLSLA) for the process; c) defining task level service level agreements comprising at least a first task level service level agreement (TLSLA) for the first task and a second TLSLA for the second task, the first TLSLA and the second TLSLA comprising a first deadline and a second deadline respectively; d) assigning the first task to a first user belonging to a first group of legal professionals that are geographically located in a first location, and assigning the second task to a second user in a second group of legal professionals that are geographically located in a second location different from the first location; e) storing data representative of the process, each of the tasks, the first TLSLA, the second TLSLA, the PLSLA, and assignments in the memory; f) upon the current time being within a first threshold duration relative to the first deadline;
i) sending a first notification message;ii) determining a first fraction of the legal professionals other than the first user within the first group that are available to be assigned to the first task; andiii) automatically assigning the first task to another group having no common members with the first group, upon the first faction being less than a first predetermined value.