ACCESSIBLE AND UPDATEABLE SERVICE RECORDS

摘要

A first component of a service is provided via a first communications mode by an automated agent to a requester who is a recipient of the first component. After the first component is provided, a record of the first component is provided from a memory controlled by a provider of the service and via a second communications mode selected by the requester. The record is an editable electronic first record of the first component that can be edited by the requester independent of a provider of the service to update the first record. Electronic edits to the electronic first record of the first component are accepted via the second communications mode selected by the requester. A second component is provided to the requester in accordance with the edited electronic first record of the first component.

主权项

1. A method for updating communications service records, comprising:
providing via a first communications mode a first component of a service by an automated agent to a requester who is a recipient of the first component of the service; providing to the requester from a memory controlled by a provider of the service, after the first component of the service has been provided to the requester, and via a second communications mode selected by the requester, an editable electronic first record of the first component of the service that can be edited by the requester independent of the provider of the service to update the first record; accepting, by the provider of the service from the requester and using a processor of a computer, electronic edits to the electronic first record of the first component of the service via the second communications mode selected by the requester; and providing a second component to the requester in accordance with the edited electronic first record of the first component of the service.